Privacy Policy

1. About This Privacy Policy

BioInformatix is operated by BIOINFORMATIX LIMITED, a private limited company registered in England and Wales under Company Number 17323302.

For personal information processed directly by BioInformatix, BIOINFORMATIX LIMITED is generally the relevant data controller unless otherwise stated.

This Policy applies to personal information collected through the BioInformatix website, student accounts, learning platform, courses, digital products, communications, support services and related business activities.

2. Information We Collect

The information we collect depends on how you interact with BioInformatix.

Account and Identity Information

This may include:

• Your name.
• Username.
• Email address.
• Account registration information.
• Profile information.
• Authentication and account-security information.

Course and Learning Information

When you participate in BioInformatix learning activities, we may process information such as:

• Course enrollments.
• Course progress.
• Completed lessons.
• Quiz or assessment results.
• Assignments or submissions.
• Course completion status.
• Certificates of completion.
• Learning-platform activity.

Transaction and Purchase Information

Where you make a purchase, we may receive or maintain information relating to:

• Courses or products purchased.
• Order and transaction identifiers.
• Purchase dates.
• Payment status.
• Refund or payment-dispute status.
• Billing country or region.
• Information required to provide the purchased service.

Full payment-card information is generally processed by the payment service used to complete the transaction and is not intended to be stored directly by BioInformatix.

Communications

If you communicate with BioInformatix, we may process:

• Emails.
• Contact-form submissions.
• Support requests.
• Feedback.
• Customer-service correspondence.
• Other communications you send to us.

Technical and Usage Information

Certain technical information may be collected automatically when you visit or interact with the website.

• IP address.
• Browser type.
• Device information.
• Operating system.
• Referring pages.
• Pages visited.
• Approximate location derived from technical information.
• Date and time of access.
• Cookie or similar identifiers.
• Website interaction and performance information.

3. How We Use Personal Information

BioInformatix may use personal information to:

• Create and manage user accounts.
• Enroll learners in courses.
• Provide access to purchased or free educational content.
• Record course progress.
• Administer assessments and certificates.
• Process and administer orders.
• Administer refunds or payment-related requests.
• Provide customer and technical support.
• Respond to enquiries.
• Communicate account, transaction and security information.
• Improve our website, courses and learning experience.
• Understand how users interact with our services.
• Maintain platform and account security.
• Prevent fraud, misuse and unauthorized account sharing.
• Maintain accounting and business records.
• Comply with applicable legal and regulatory obligations.
• Establish, exercise or defend legal claims.
• Send marketing communications where legally permitted.

4. Lawful Bases for Processing

Where UK GDPR or other applicable data-protection legislation requires a lawful basis, BioInformatix may rely on one or more of the following bases.

Performance of a Contract

We may process personal information where necessary to provide services you have requested, including creating accounts, delivering purchased content, providing course access and administering transactions.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by applicable individual rights and interests.

Legitimate interests may include:

• Improving our website and educational services.
• Understanding platform usage.
• Protecting the platform against fraud and misuse.
• Maintaining security.
• Providing customer support.
• Administering our business.

Legal Obligation

We may process or retain information where necessary to comply with legal, regulatory, accounting, tax or other obligations.

Consent

Where required, we may rely on consent for activities such as certain marketing communications, non-essential cookies or other processing for which consent is legally required.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Payments and Transaction Processing

BioInformatix may use third-party payment service providers to process purchases and other financial transactions.

Depending on the payment method selected, the relevant payment provider may process information necessary to authorize and complete the transaction, prevent fraud, issue refunds and meet financial or regulatory requirements.

Such information may include billing details, transaction information, payment-method information and technical information relevant to the transaction.

Payment providers operate under their own privacy policies, security procedures and legal obligations for information they process independently.

BioInformatix may receive transaction-related information required to:

• Confirm successful payment.
• Fulfil an order.
• Enroll a learner.
• Match a transaction to an account.
• Provide customer support.
• Administer a refund.
• Maintain accounting records.
• Investigate fraud or payment disputes.

6. Service Providers

BioInformatix may use third-party service providers to operate and support our website and educational services.

These may include providers of:

• Website hosting and infrastructure.
• Learning-management technology.
• Payment processing.
• Email delivery.
• Customer communications.
• Website security.
• Backups and storage.
• Analytics.
• Technical support services.
• Business administration tools.

These providers may process personal information where reasonably necessary to provide their services to us and subject to applicable contractual and legal requirements.

7. Cookies and Similar Technologies

BioInformatix may use cookies and similar technologies to operate, secure, understand and improve the website.

Necessary Cookies

Certain cookies may be necessary for functions such as:

• Account authentication.
• Website security.
• Shopping-cart or checkout functionality.
• Session management.
• Website operation.

Optional Cookies

We may also use optional cookies or similar technologies for analytics, functionality or other permitted purposes.

Where consent is required by applicable law, non-essential cookies will be used in accordance with the consent choices available through our website.

You may also be able to control cookies through your browser. Disabling necessary cookies may prevent certain parts of the website from working correctly.

8. Analytics and Website Performance

BioInformatix may use analytics technologies to understand how visitors use our website and to improve website performance, navigation, content and user experience.

Analytics information may include pages viewed, approximate location, browser and device information, traffic sources, interactions and other technical usage information.

Where analytics technologies require consent under applicable law, they will be used in accordance with the consent choices made available through the website.

9. Marketing Communications

Where legally permitted, BioInformatix may send information about courses, learning resources, platform updates, promotions or related services.

Where consent is required by law, marketing communications will be sent only after the appropriate consent has been obtained.

You may unsubscribe from marketing emails at any time using the unsubscribe mechanism included in the relevant message or by contacting BioInformatix.

Unsubscribing from marketing does not necessarily prevent service communications relating to your account, course, transaction, security or support request.

10. Information Sharing

BioInformatix does not sell personal information as a commercial product.

We may disclose personal information where reasonably necessary to:

• Provide requested services.
• Process or administer transactions.
• Operate our website and learning platform.
• Work with authorized service providers.
• Investigate fraud or security incidents.
• Protect our users, rights, systems or property.
• Comply with applicable law.
• Respond to lawful governmental or legal requests.
• Establish, exercise or defend legal claims.
• Complete a legitimate corporate restructuring, merger, acquisition or sale subject to applicable law.

11. International Data Transfers

BioInformatix serves learners internationally and may use service providers located in countries different from the country in which a user resides.

Personal information may therefore be processed or stored outside your country of residence.

Where applicable data-protection law requires safeguards for an international transfer, we will take reasonable measures to use an appropriate legal transfer mechanism or safeguard.

Depending on the circumstances, these may include adequacy regulations, approved contractual safeguards or another legally permitted transfer mechanism.

12. Data Retention

BioInformatix retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate legal, accounting, security and business requirements.

The appropriate retention period may depend on:

• How long your account remains active.
• Whether continued course access is provided.
• The type of information involved.
• Transaction and accounting requirements.
• Tax or regulatory requirements.
• Fraud-prevention requirements.
• Applicable limitation periods.
• The need to establish or defend legal claims.

Some learning or account records may be maintained for as long as continued course access or certification records reasonably require them.

Information that is no longer required will be deleted, anonymized or otherwise handled in accordance with applicable law and operational requirements.

13. Data Security

BioInformatix uses reasonable technical and organizational measures intended to protect personal information against:

• Unauthorized access.
• Accidental loss.
• Misuse.
• Alteration.
• Unauthorized disclosure.
• Destruction.

However, no internet transmission, electronic storage system or computer system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their login credentials and should contact BioInformatix if they believe their account has been compromised.

14. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with an appropriate data-protection authority.

These rights are not absolute and may be subject to exemptions or conditions under applicable law.

We may need to verify your identity before responding to certain privacy requests.

Right to Object

Where personal information is processed on the basis of legitimate interests, you may have the right to object based on your particular circumstances.

You may object to the use of your personal information for direct marketing at any time.

Complaints

We encourage you to contact BioInformatix first if you have concerns about how your personal information is handled so that we can investigate the matter.

Where UK data-protection law applies, you may also have the right to raise a complaint with the UK Information Commissioner’s Office.

Users outside the United Kingdom may have the right to contact the relevant privacy or supervisory authority in their jurisdiction.

15. Children’s Privacy

BioInformatix provides educational services primarily for students, researchers, educators and professionals.

We do not knowingly seek to collect personal information from children where parental or guardian authorization is legally required and has not been obtained.

If you believe that a child has provided personal information to BioInformatix contrary to applicable law, please contact us so that the matter can be investigated.

16. Third-Party Websites and Resources

BioInformatix courses and website content may contain links to external websites, scientific databases, software tools, publications, APIs or other resources.

These third parties operate independently and may collect or process personal information according to their own privacy policies and practices.

BioInformatix is not responsible for the privacy practices of third-party websites or services that we do not control.

17. Changes to This Privacy Policy

BioInformatix may update this Privacy Policy from time to time to reflect changes in our services, technologies, service providers, legal obligations, security practices or business operations.

The current version will be published on this page together with its updated effective date.

Where required by applicable law, we will provide additional notice of material changes.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable data-protection right or have concerns about how BioInformatix processes personal information, please contact us.